To quote Warren Buffet, “Price is what you pay… value is what you get.”
One of my core business principles is about “adding value.” Easy to say, but I am confident I walk the walk. Why? To put it frankly, because it’s important to me. In fact, I would go as far to say that it is one of my driving forces.
For me, HR is multifaceted and so is our place in any organisation; the business safety net, support, conscience. BUT what really excites me is knowing my clients, their needs and what they value. The term “culture” is trendy and frequently used but how many faceless, HR telephone helplines know exactly what their clients are about. They don’t need too that’s not the service they are offering.
They are essentially HR handymen. You have a leak they will plug the hole. Are they fully qualified and registered?… your guess is as good as mine. Do they understand or care about how decisions effect internal relationships? I’m on a roll… let’s assume no.
The adage, “you get what you pay for” springs to mind. As does the fact that people value what they pay for. Investing in an HR professional is a cost; however, it indicates what you value; your staff, doing things correctly.
Will there be cheaper HR companies? Yes.
Are you comparing apples with apples? No.
Have I walked away from clients where they don’t appreciate my value? Or the value of HR? Yes.
Not because I’m arrogant but because I believe in being a key business resource and to supporting an organisation’s vision.
In the words of Albert Einstein – “Strive not to be a success but to be a value”