All companies rely on their achievements and successes to progress – here are a few of the comments made by our satisfied clients.

“Shakira has consistently delivered excellent guidance and advice in her role of delivering outsourced HR advice to our business.  Her support in setting up our internal HR function and proactively managing the day-to-day  HR function is always diligent, professional and results oriented.  We would not hesitate  in recommending Shakira and her team for outsourced HR support.”

Llandovery College – Guy Ayling –  Warden 


“As an SME with small staff numbers, employing a full time HR expert can’t be justified. When Green Light Technology Solutions recently needed some specialist HR support,  HCHR responded promptly, professionally and most efficiently, which when dealing with people, our most valuable company asset, is precisely what we needed.  We can call on Shakira and her team for ad hoc support and we can sleep easy knowing that our HR policies and procedures are up-to-date.”

Green Light Technology Solutions – Paul Jones – Managing Director

“We are  delighted with the service provided by Shakira at HCHR.  We would recommend this service to any company not large enough to have their own in-house HR dept and requiring ad hoc support. Someone is always on hand with the advice we need as business owners as and when we need it.!

Controlled Scaffolding Birmingham  – Sarah Kelly – Office Manager 

“As a growing business with no need for an in-house HR department we found Shakira and the team at HCHR to be very helpful in providing us with valuable and professional advice. They are efficient, knowledgeable and proactive, offering easy and quick access to HR specialists and tackling ad hoc issues as they arise. Good quality support with no fuss.”

Amanda Doherty- Managing Director, K Doherty Building Contractors 

“Managing difficult HR circumstances for any organisation is a challenge and the education sector is no exception. We were experiencing employee issues at our school and we approached Shakira and her team at HCHR to provide additional expertise and resources to manage the situation more effectively. Shakira has been extremely supportive, carrying out sensitive investigations and disciplinaries in a confidential, professional and discreet manner.  The outcomes have been managed successfully and we also have the reassurance that we can call upon Shakira’s service at any time.”

Alun Millington, Head Teacher, St Michael’s School

“As an SME  operating in Ammanford, we’ve never felt the need to employ an in-house HR person.  However, we also recognise the importance of having the correct contracts, policies and procedures in place to protect our business and our staff.  So when we met Shakira at HCHR, we knew we had found the ideal solution.  Shakira provides HR advice, guidance and all essential paperwork for us on an ad hoc consultancy basis as and when we need it.  Her knowledge and expertise are outstanding and we know we can rely on her to be pro-active when we need support.”

Monique Jones, J Randall Roofing Contractors

dsm-logo“We have used Shakira from hchr for 4 years and we would highly recommend her services to any business. Employing staff is quite complex these days, and Shakira makes sure that everyone is treated fairly and that all legal guidelines are followed.  Using the services of hchr for both reactive support and strategic guidance gives me the same facility as that of an in-house HR department but is far more cost and time efficient, and allowing me and my team to get on with what I do best.”

Lorna Byrne, Office Manager, DSM Demolition, Birmingham 

Debbie Dyke“I have worked with Shakira on a number of particularly complex HR matters which have required additional resources over and above those within our small HR team. Shakira’s advice and support has always been professional and practical and she will work with you to find mutually agreeable solutions.”

Debbie Dyke Chartered MCIPD, Head of HR & Business Support at Hafan Cymru

crabtree and evelyn“I enlisted the support of Shakira with a workplace mediation. Despite being a trained mediator myself, due to workload, I decided to outsource this service; Shakira managed the process for me from beginning to end and extremely professionally. Not only did I feel confident that best practice had been followed, the employees involved also gave very positive feedback. I would absolutely reach out to her again for similar support.”

Kirsty Sheldon, Senior HR Manager – EMEIA (Crabtree & Evelyn)

John WicksHeather is a very focused individual and very proactive in solving issues. I used Heather when developing the team culture that was the competitive edge of Tricho-Tech. The results were extraordinary. I highly recommend her if you have personnel issues that are driving you nuts!

John Wicks MD at Cansford Laboratories Ltd

Enfis logo“The benefits of using hchr for growing businesses is their incredible cost effective recruitment model based on time spent rather than salary. On one occasion I gave hchr the brief to recruit two senior managers – hchr recommended the roles be combined as they had sourced the ideal candidate. This represented a substantial saving on advertising and recruitment and operating costs. The difference in their approach is that everything they do comes from being business/HR focused rather than operating a recruitment sales model. Not only do you get great candidates, you save management time and have access to sensible practical advice on how to get the best from the candidates as employees. e.g. contracts, induction, probation objectives, any related HR policy etc. hchr act as your outsourced HR function, at every level, taking responsibility for the problem rather than just answering the question being asked.”.”

Shaun Oxenham – Former CEO
Enfis, UK based technology company

kaye hyde + hyde

“Being introduced to the HCHR team has been a very positive experience. Heather’s business knowledge and acumen is wide reaching. Her team’s enthusiasm has turned our business HR from a simple compliance exercise into a bespoke solution for clear communication with our staff and on-going business growth.

Kay Hyde – Director
HYDE + HYDE Architects

FMP logoWe employed the services of hchr in 2014 on a retained basis as we needed a total update and re-organisation of our HR policies and procedures.  The work they have carried out has been to such a high standard that we have now switched to an ad hoc contract enabling us to use their services as and when we need them.  This flexibility, combined with the professionalism of the team, is ideal for a local organisation like FMP, giving us peace of mind and the reassurance that they are just a phone call away.”

Neil Melmoth – Director
FMP Motor Factors

Euro Alloys logo

As an SME with a small number of staff we strive to win and retain market share through the service levels we provide to our client base. That sets us apart from the competition. We have outsourced HR for many years to hchr on an ad hoc basis and their input in maintaining a well informed workforce and a harmonious working environment has been extremely valuable to us in achieving our mission. Particular issues such as employment law on flexible working and mediation services have assisted us in achieving almost zero staff turnover in the last 10 years. We have found hchr responsive, practical and reliable.

David Hogan – Director
Euro Alloys Limited

Childsplay Nursery

We have used hchr’s services for different projects over the years and more recently Shakira has provided support through empowering and coaching myself and managers. Her advice was realistic and logical, which in turn led us to take ownership of the process, our internal communication and decision making practices.

Knowing that we have Shakira’s expertise on hand gives us peace of mind.

Shakira is pleasure to work with, and I would highly recommend her as an ultimate professional, and expert in her field.

Debbie Jones – Director
Childsplay Nursery

John Adams JLA Recycling

I was recommended to get in touch with hchr to help me with a particularly tricky HR issue. As an SME we just didn’t have the levels of management to progress the matter. We needed an independent resource, to supplement our management structure on a short-term project basis, to conduct formal hearings and appeals. I was very pleased with how the project was handled and the way in which the consultants represented the business and dealt with the sensitive nature of the case. Their no fuss approach was business focused and effective and they lived up to their recommendation.

John Adams – Director
JLA Recycling

tony pettican anchem testimonial “hchr have provided outsourced HR on an ad hoc basis for many years. As a small business we really value the flexibility of approach as we are not tied in to any long term financial commitments. They are there as and when we need them and whenever we feel that additional expertise is required.  Support provided ranges from general advice, making sure our policies and procedures are kept up to date and helping us with specific complex employee issues.”

Tony Pettican – Managing Director

Ifor Glyn SANDSWorking with hchr is like having your own HR Department – only better! As a third sector Organisation the demands on us are fast changing and evolving, which comes with both strategic and operational challenges.  We value both Heather and Shakira’s input and we have benefited from the partnership working approach taken when dealing with any issues. We have found hchr to be committed, enthusiastic and dedicated to providing us with the most appropriate advice and services.”

Ifor Glyn – Director

muji logo“We chose hchr because we wanted a personal touch to our day-to-day HR management. We get sound, sensible advice, training and hands-on help – a cost effective solution.”

David Brice – Operations Director
Muji, London

Stuart Watson“Heather & Shakira’s help has been invaluable and has been appreciated by staff and managers alike.

I am impressed with their flexibility to suit our circumstances and the promptness and pragmatic nature of their response.”

Stuart Watson, Managing Director

Atraverda logo“Heather, you and your company have been a valuable partner in the growth of our company and all here at Atraverda appreciate your help and assistance”

Michael Gilchrist – CEO
Abertillery, Gwent

Jackie Swansea Creatives“We employed hchr to help us through an extremely difficult employee situation.  The issue had escalated to such an extent that we felt we didn’t have the skills or expertise to deal with the matter.  The team at hchr were extremely responsive and explained clearly the process we needed to go through to ensure that we were not in breach of the terms of the employee contract. They attended a meeting with us and the employee in question and conducted the interview in accordance with all statutory requirements. 

It was invaluable to have the support of an experienced, independent HR consultant who was not as close to the situation as we were.  Most importantly, hchr were understanding and empathetic to the problem, giving us invaluable advice and guidance all along the way.  Like many small businesses, at Swansea Creatives, we don’t need a full HR resource, so being able to call on the services of hchr on an ad hoc basis is an efficient and cost effective solution to any HR issues we have.”

Jackie Balboni – Director
Swansea Creatives