Meet the Team

Shakira Joyner,  Managing Director, LLb MSC FCIPD IOSH (HR Advisor)

Law Graduate Shakira Joyner joined hchr in 2007 as summer graduate placement. Now she is Managing Director and FCIPD qualified and has extensive practical and strategic experience advising managers and managing projects within retail, construction, SME, charity and third sector.

In 2016, at the age of 31, she became owner and managing director of the company.  This has involved taking over the management and development of hchr’s core team of staff, advisors and consultants and with responsibility for growth and expansion across the UK.

When Shakira, joined hchr she had to hit the floor running with no practical experience of working in a professional environment, let alone any first-hand knowledge of HR. However, it wasn’t long before she was hooked by the HR bug and successfully made the cross over into HR after completing her masters in Human Resources and Business Management in 2009.

Over the past nine years, Shakira has:

  • In 2009, achieved an MSC and other professional qualifications with the Chartered Institute of Personnel Development (CIPD) whilst working full time
  • Became a joint company director at the age of 27
  • In 2013 undertook intensive workplace mediation training and is only one of a few HR practitioners in South West Wales who can offer specialist workplace mediation.
  • In the same year she also achieved her IOSH Managing Safely Qualification
  • In 2014, she graduated from the Lead Wales programme at Swansea University with an additional qualification from the Chartered Institute of Management
  • In 2015 she was featured in the Western Mail’s top 35 achievers under the age of 35
  • In April 2016, opened the firm’s second office in Swansea and recruited recruited a further member of staff who she is currently putting her through the CIPD training to bring her up to a consultant level
  • In October 2016 she qualified as a Fellow of the CIPD
  • In October 2016, she also Shakira won the overall award in the Professional Woman category in the South West Wales Women in Business Awards.

Shakira’s professionalism is second to none and her drive to take hchr to new heights knows no bound.  She has already made history through her involvement in a complex whistleblowing case in 2013, which gathered both local and National press coverage due to the sensitivity and became a landmark change in legal precedence.

Over the past two years she has also taken the lead in developing  hchr’s services outside of the local area and is steadily growing her a client portfolio in the West Midlands and London. Having pitched and won a contract with a leading National multi-million- pound Demolition Company she has identified a gap in the market in the area which is highly appropriate to the niche tailored service that hchr provides.

Her specialisms include performance management within target driven business, confidential forensic investigations, conflict resolution and recruitment. Using her legal background and now running her own business she understands the demands and problems that employers face on a day to day basis when it comes to managing a business and managing staff. Twinned with her understanding of employment law this affords her the ideal position work as a HR Consultant across a range of industry sectors.

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Click here to see Shakira’s Linked In profile.

 Heather Cooper, FCIPD, HR Advisor

Heather founded hchr ltd in 2001 to provide an affordable avenue for companies in any industry sector to have access to the high quality HR advice and related services they need to help them achieve their operational and cultural aims.

Drawing on her extensive experience and no nonsense approach she works with clients to demystify employment legislation, explain options and most importantly develop pragmatic solutions to the problem at hand.

She has significant senior level industry experience gained from managing the complete HR function of a £1bn supply chain business which she helped achieve change, growth and operational efficiencies.

In addition she has 14 years HR consultancy experience and provides complete HR solutions for a wide range of clients across all industry sectors e.g. retail manufacture, new technology, not for profit etc in the private, public and charity sector to equip them with people, skills, policies and HR procedures to meet their current and future growth.

A fellow of Chartered Institute of Personnel and Development (FCIPD) Heather’s key skills are:- HR strategy, organization restructures, TUPE, new site openings, HR policies, recruitment, job evaluation and salary administration, psychometric testing, Myers Briggs, team building and training.  She also has direct experience in working with Housing Associations, Laboratories and high level recruitment for a range of organisations across diverse industry sectors.

Heather was also the winner of Professional Woman of the Year and Business Woman of the year at the South West Wales Women in Business Awards 2014.

Click here to see Heather’s Linked In profileLinked in logo


Alice Evans, HR Assistant and PA to the Managing Director

Alice joined HCHR in June 2017, from a fast-paced Manufacturing Organization in Bridgend.

She started her working life as a Customer Service Manager prior to becoming a Recruitment Consultant. Having studied her level 3 CIPD, Alice started her HR career in 2015 and is now patiently waiting to undertake her level 7 CIPD studies in Human Resources Management in September 2017 and will continue to train as a HR Advisor with the HCHR team.

She has experience of absence and sickness management, managing a time and attendance system for 300 employees, administration of disciplinary/grievance procedures, pay reviews, recruitment administration and general HR practice.

Alice has come from a strong recruitment background which has taught her to understand the strong business need for reliability and good time keeping experiencing first-hand the effects this has on a business when it isn’t met.

Alice has over 18 months of HR experience in a fast-paced manufacturing organization where she would assist in daily duties and managed new HR processes and Absence Management. She is excited to further her HR career in a range of different sectors.

Over the summer months before starting her studies Alice will act as Personal Assistant/HR Assistant to HCHR’s Managing Director which will include:

  • Liaising with clients and candidates
  • Diary management
  • Recruitment administration
  • Disciplinary/Grievance administration
  • Absence/Sickness management
  • Assisting the MD at meetings
  • Contracts/Handbook comparison and amendments
  • Elements of PA work.


Avril Watkins, MSc HRM FCIPD (HR Advisor)

A highly professional HR Consultant with extensive generalist and specialist HR experience gained over 20 + years with Blue-chip companies in retail, manufacturing, financial services & call-centre, SME companies and the public sector.

Avril has worked in senior HR positions for Prudential, Allied Bakeries and Argyll Stores and is experienced at an operational and strategic level.

Contracted with Wales Audit Office and Welsh Assembly Government, Avril has supported strategy development and change management projects with several of the largest Welsh Local Authorities; including Cardiff and Swansea City and County Councils, Rhondda Cynon Taff CBC and South and Mid & West Wales Fire and Rescue Services.

SME companies worked with cover a wide range of sectors, including retail, construction, manufacturing, multimedia, design, transport, IT services, consultancy, childcare and the voluntary sector.

Avril specialises in equal pay, equal opportunities & diversity, recruitment and selection, competency based frameworks, appraisal, performance management, attendance management, flexible working/family friendly/work- life balance, and training.

Avril holds a MSc in Human Resource Management, a Diploma in Employment Law, is a Fellow of the Chartered Institute of Personnel & Development and is an accredited advisor and auditor of the Committed 2 Equality, standard.


Cherry Torrance, BA, MSc (Business IT), MSc (HRM), FCIPD, IOSH (HR Advisor)

She is a pragmatic HR professional with over 25 years HR, Health & Safety and general management experience both within organisations and as a consultant. Cherry’s flexible, tailored approach has ensured success in implementing performance orientated HR solutions within a diverse range of private, public and 3rd sector organisations. Her experience spans companies within the manufacturing, engineering, construction, retailing and services sectors (e.g. Balfour Beatty, Jet-Vac Systems, Excelerate Technology, Silverwing, Chromogenex, Asda) and also a range of public sector and charitable organisations (e.g. various Women’s Aid Groups, Housing Associations, Glasgow Tourist Board, Archways Care).

Cherry has considerable involvement working with the management teams of small to medium sized enterprises and start ups to develop HRM solutions which enhance value and create competitive advantage. She also has extensive experience managing large scale HR projects such as organisational restructuring, culture change programs, employee satisfaction surveys, developing competency frameworks, developing pay and grading systems and UK wide recruitment and outplacement projects.

Her operational and team management experience includes performing the role of General Manager of the Hong Kong CIPD, General Manager of Coopers and Lybrand’s HR Consultancy in Jakarta and managing an innovative social enterprise project involving refurbishing furniture and white goods for the Wize Group, Glasgow.

Over an 18 month period project Cherry managed the introducing of a comprehensive Health, Safety and Fire system into a 50 employee manufacturing/engineering incorporating a factory move.

In addition, she has acted as Welsh Government Workforce Development Programme Adviser and HR Advisor to SMEs via Welsh Government funded programmes such as the Accelerated Growth Programme.

Cherry is FCIPD qualified with a BA in Psychology and Business Studies, an MSc in Business IT and an MSc in HRM and Research Methods. Both masters degree.

Lesley Rossiter MCIPD, MBA

As a Master professional with more than 16 years supporting various organisations at operational and strategic levels Lesley loves nothing more than the challenge and variety provided by HR Consultancy.

She supports organisations in public, private, voluntary, education and health sectors with projects such as management of change, organisational reviews, start-up implementation, business growth and performance management.  Lesley is a Prince2 project practitioner.

She is also an ACAS trained mediator and has received excellent feedback on resolving conflict in individual and group situations. She recognises the importance of effective mediation in organisations and brings an objective compassion to her facilitation.  Lesley delivers beginners mediation training for businesses new to this area.

Having undertaken over 100 investigations and delivering investigation skills training for over 10 years, she has significant experience in this area, following due process and delivering an objective, fair report at the end of a thorough investigation.

Advising business owners on disciplinary and grievance matters is a regular aspect of Lesley’s work and are areas she really enjoys advising on. She also delivers training and development workshops in this and other employment policy areas.

Having worked at operational and strategic levels within a business, Lesley can communicate easily at all levels and when consulting on any area of work will think about how the implementation of a piece of work will impact at various levels of the organisation.

With a Distinction in her Executive MBA in 2015 Lesley, brings a rounded business focus to the support she provides, considering impact on the wider business.



Kevin Bennett – Tech IOSH (H & S Advisor)

Kevin is an experienced Health & Safety expert with over 25 years’ experience in a compliance and regulatory roles firstly with Dwr Cymru Welsh Water then Environment Agency Wales.

Through his extensive experience in the field of H&S, he understands the burden H&S can have on a business, and as such can offer a personalised H&S plan for any size business, to dove-tail uniquely with a client’s existing knowledge, skills and expertise.

His specialisms are Risk Management, Risk Assessment, Safety Management Auditing, Gap Analysis, Incident Investigation, Regulatory Compliance, Training & Education, Audits and Inspections.  As well as covering all aspects of the Health and Safety at Work Act 1974 and its associated Regulations, Kevin’s background in Environmental Compliance (Waste Licencing, Exemptions and Water Consenting) has also given him a broad knowledge in most Environmental Regulation.

Occupational Health and in particular Asbestos Surveying and Sampling form part of Kevin’s core work, being BOHS qualified to carry out Asbestos Management Surveys and Demolition and Refurbishment Surveys as part of the Control of Asbestos Regulations.

Kevin’s belief that ‘everyone should go home to their family at the end of the working day, in the same health as they left home’ is reflected in his approach to Health and Safety in the work place :- working  alongside companies establishing an educational rapport wherever possible, ensuring both staff and management understand the importance of H&S and make it part of their thinking process, every day.

Click here to see Kevin’s Linked In profileLinked in logo



Kate Sonnet (PA)

Kate Sonnet is a PA / administrator with 10 years experience working in a wide range of business sectors with considerable HR focus.  She has extensive program knowledge and a wide base of skills that enable her to fully support the hchr team.

Activities include:-

  • formatting documents
  • audio typing
  • proof reading
  • database management
  • diary management
  • liaising with clients and candidates

Her wealth of experience ensures the hchr team has 1st class admin back up as and when required.